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Delivery Information

Standard delivery: A$9.99

Express post: A$15

Free standard shipping for orders over A$100

Australia & NZ. Once shipped, orders typically arrive within 2-10 business days, depending on your location and chosen delivery method (express or standard).

International. International deliveries usually take 2-3 weeks. However, delays may occur due to factors beyond our control.

Delivery times may vary based on your location, selected shipping method, and unforeseen circumstances such as weather conditions or peak seasons.

Standard delivery: A$22

Express post: A$37

Free standard shipping for orders over A$250

Please note: The recipient may be contacted by customs for additional importing and clearance fees.

OM Jewelry is not responsible for incorrect delivery details provided by the customer. We are unable to deliver to PO box addresses.

Returns & Exchanges

Attn: OM JEWELRY

75B Alness Street

PERTH WA 6153

We want all our customers to be happy with their online jewellery purchase and be confident purchasing from us and we therefore accept returns up to 14 days after you have received your purchase, provided it is in new, labelled, unused condition and in their original packaging and you have proof of purchase. All returns are subject to inspection by our jewellers before a refund is processed. Items that are worn, scratched, altered (including resized), custom-made, or damaged will not be eligible for a refund and will be sent back to the sender.

You may choose an exchange, store credit, or refund. Refunds will be made using the original payment method.

Regrettably, delivery charges for the original order will not be refunded. We only refund return/exchange postage costs if the item returned is faulty.

Name:

Address:

Phone number:

We regret to inform you that body jewelry purchases are non-refundable. Your well-being is our priority, and we want to ensure that every item you receive is brand new, unused, and free from any potential contamination.

The following items are non-refundable: Earrings

It is the customer’s responsibility and cost to return the item back to OM Jewelry. We encourage customers to return goods via registered or trackable postage services. Returned items / parcels remain the property and responsibility of the customer until received and refunded by the seller.

Order number:

Specify: Exchange or Return

Please remember that this policy is in addition to your rights under Australian Consumer Law (Consumer Guarantees).

Sterling silver care

Store properly: Keep your silver jewelry or items in a cool, dry place, ideally in an airtight container or a soft cloth pouch to prevent tarnishing and scratches.

Clean regularly: Polish your silver items regularly to maintain their shine. You can use a soft cloth or a silver polishing cloth to gently wipe away tarnish and restore their luster.

Avoid exposure to chemicals: Keep your silver away from chemicals such as perfumes, lotions, chlorine, and household cleaning agents, as they can accelerate tarnishing. Remove silver jewelry before swimming or using any chemical products.

Every Om Jewelry design is crafted to last a lifetime. Learn how to care for your favourite pieces and maintain their beauty for years to come.

Remove tarnish promptly: If you notice tarnish on your silver, remove it promptly to prevent it from worsening. You can use a silver polishing cream and cloth. Rinse thoroughly and dry well.

Handle with care: When handling silver items, try to avoid excessive touching or rubbing, as it can cause scratches or damage. Hold silverware by the handles and use a soft cloth when polishing.

Remember that silver is a soft metal, so it requires gentle care to maintain its beauty.